Information
We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.
Frequently asked questions
Who can use your transportation services?
We proudly serve veterans, seniors, and individuals with mobility challenges across Ohio. If you or a loved one needs safe, respectful transportation, we’re here for you.
How do I schedule a ride?
You can book online through our website or call us directly. We recommend scheduling at least 24 hours in advance to ensure availability
Are your drivers trained to assist passengers with mobility needs?
Absolutely. Our drivers are trained in safe handling, wheelchair assistance, and compassionate care. Many are veterans themselves and understand the importance of dignity and respect
Do you offer transportation to VA hospitals and medical appointments?
Yes. VA facilities, clinics, and medical appointments are a core part of our service routes.
What areas do you serve?
We’re based in Akron, Ohio, and currently serve surrounding counties. Expansion plans are underway to reach more communities and veterans statewide.
Is your service covered by insurance or VA benefits?
Coverage varies. We’ll help you explore eligibility and provide documentation for reimbursement if needed.
Can I request recurring rides for regular appointments?
Yes, we offer recurring ride plans for clients with ongoing medical or therapy needs
Promotional offer
To honor those who’ve served, Jones Express & Logistics Corp is offering your first ride FREE for all new veteran clients. Whether it’s a trip to the VA, a medical appointment, or a community event—we’ve got your six.
✅ No hidden fees ✅ Wheelchair-accessible vehicles ✅ Compassionate, veteran-trained drivers